Michael has 25 years of experience working in healthcare. He has a Bachelor’s of Arts in Music Therapy from Anna Maria College and a Master’s of Science in Psychology from University of Phoenix, where he also completed a year of doctoral work in Industrial / Organization Psychology. Michael spent the first 20 years of his career working in long-term care with people with developmental disabilities in a variety of administrative roles. Over the past five years, He acted as a Clinic Director for a Federally Qualified Health Center (FQHC). As a Clinic Director, he managed the daily operations for and the implementation of Lean methodology for primary care clinics. He used PDCA, Kaizen Teian, 5s, Standard Operations, and Visual Management to transform the culture of an underperforming clinic into a performance leader within a system of clinics. He opened a new clinic, using Lean methodology and culture as the foundation of operations. Michael has a passion for coaching leaders on Lean principles, who in turn can develop motivated and high functioning teams.